Refund & cancellation
Effective date: 21 September 2026
This policy explains cancellation and refund handling for Save Your Trade subscriptions.
1. Trial period
Eligible new users receive a 14-day free trial with full access. No credit card or upfront payment is required for the trial.
When the trial expires, access may be deactivated until a paid subscription is purchased.
2. Paid subscriptions
Save Your Trade currently offers paid subscription durations shown on the pricing page. The applicable price is displayed before payment.
Payments are processed through Razorpay and its supported payment methods.
3. Cancellation
You may request cancellation of your subscription or account by contacting [email protected]. Cancellation of an account does not automatically create a refund for a period that has already been activated.
4. Refunds
Paid subscription fees are generally non-refundable after the subscription has been activated, except where a refund is required by applicable law or where a payment was duplicated or incorrectly charged due to an identifiable processing error.
Where a refund is approved, it will normally be processed through the payment channel used for the original transaction, subject to the payment provider’s processing timelines.
5. Duplicate or incorrect payments
If you believe you were charged twice or charged an incorrect amount, contact us promptly with the transaction details. We may request information necessary to verify the transaction.
6. Service issues
If a material service issue prevents you from accessing a paid subscription, contact support so we can investigate the issue. Any remedy or refund will be considered based on the circumstances, the subscription status and applicable law.
7. How to contact us
Send cancellation or refund requests to:
[email protected]